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I received incorrect personalization on my order, what should I do?

We are very sorry this happened.

Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.

If you don't want to create a ticket, please send us an eMail by Clicking Here. Please add your order# and tell us which ornament(s) is to be corrected by giving us the SKU#, which is either one or two letters followed by some numbers. Please send us a picture of the misspelled ornament to process the replacement timely.

Please note that if the mistake is from our side, we will send the replacement free of cost. If the misspell is from your side, then you have to pay for the replacement and the shipping cost.

If you still have any questions, please feel free to eMail Us or Call us at 403-764-4590
Please, mind that only logged in users can submit questions