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I received an incorrect ornament/order, what should I do?

We are very sorry this happened.

Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.

If you don't want to create a ticket, please send us an eMail by Clicking Here. Please add your order# and tell us which ornament(s) is to be corrected by giving us the SKU#, which is either one or two letters followed by some numbers. Please send us a picture of the ornament(s) to process the replacement timely.

If you still have any questions, please feel free to eMail Us or Call us at 403-764-4590
Please, mind that only logged in users can submit questions