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I received a broken ornament, what should I do?

We are very sorry this happened.

We will gladly exchange products that arrive damaged within 7 days of the date the order was received. Please make sure you open up a claim with the Shipping Company (UPS/CANADA POST/FEDEX/DHL/PUROLATOR) and advise us as well.

Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.

If you don't want to create a ticket, please send us an eMail by Clicking Here. Please add your order# and tell us which ornament(s) is to be replaced by giving us the SKU#, which is either one or two letters followed by some numbers. We would also like to know where it was broken, so please send us a picture of the broken ornament to process the replacement timely. When we ship your replacement, we will send you an eMail with a new tracking#. If we have questions, we will be in touch with you via eMail or phone or text message.

If you still have any questions, please feel free to eMail Us or Call us at 403-764-4590
Please, mind that only logged in users can submit questions